Gerbing's Warranties

LIFETIME warranty on the heating elements!

Some people who are new to our heated clothing naturally worry about how well the heating elements will wear over time. No matter how often you crumple (or even fold?) your heated clothing to fit in a stuff sack, no matter how many years you own your heated clothing, we are confident that our heating system will continue to function flawlessly. How confident? The answer is a lifetime. To quote from our warranty card:

When you purchase a Gerbing's heated garment within the United States, the electrical components of the garment are warranted to be free from factory defects in materials and workmanship for the lifetime of the garment.

OK, so how well does this warranty work in practice? As best as anyone at Gerbing's can remember, our record to date is 16 years. In 1998 we had a customer return a jacket purchased in 1982. After 16 years of use, one of the heating wires had finally loosened, resulting in a cold spot at the front of the jacket. Within two days of receiving the jacket, we had opened it up, secured the broken connection, further strengthened the remaining connections, and returned the jacket to our customer. The only cost to our customer was shipping and handling.

A couple of items to note about this example. First, in the rare event of a broken connection, our heating system does not fail, just the affected heating pad. (We wire our pads in parallel instead of serial.) Second, we have improved our quality even more than when we made this jacket in 1982. Over a quarter of century of experience gives us an understanding of what you need and how best to provide for your needs. For Gerbing's, lifetime really does mean lifetime.

General One-Year Warranty

The non-electrical components of our clothing are warranted for one year after purchase. To quote from our warranty card:

All other [non-electrical] components of the garment are warranted to be free from factory defects in materials and workmanship for a period of one (1) year from the date of the initial purchase.

You find anything wrong with the sewing or materials of any clothing you buy from us within the first year that was due to our negligence or mistake, or if any problem develops during the first year due to our negligence or mistake, we will fix it for free. All you do is pay for the shipping and handling.

3-year Warranty on the Temp-Controllers

Gerbing's Temp-Controllers are warranted from factory defect for three years from the initial purchase. Any alteration of the product voids the warranty